In a world where instant updates and top-notch digital experiences are the norm, law firms can no longer afford to leave clients in the dark about their cases. Clients expect the same level of transparency, convenience, and responsiveness from their legal team as they do from their bank or favorite online retailer. The best way to meet—and exceed—these expectations is by adopting a modern, secure, and client-centric solution made just for clients. And that is why we built CaseLocker: the ultimate platform for sharing updates, gathering pertinent information and showing case progression with clients efficiently, securely, and at scale.
Why Traditional Case Updates Fall Short
Traditional methods of sharing case updates—emails, phone calls, mailed letters, and scattered text messages—are not only time-consuming but also prone to errors and miscommunication. Important updates can get lost in cluttered inboxes, deadlines can be missed, and clients may feel frustrated or neglected. Worse, these methods often lack security, putting sensitive information at risk.
CaseLocker was built to solve these challenges by being a one-stop hub for all communications, helping with reminders so you don’t have to double back, and always providing clients with secure, real-time access to their case status.
Centralized Communication: One Hub for All Updates
At the heart of CaseLocker is a centralized communication hub that captures every email, text, and message related to a case in one secure location. No more piecing together conversations from multiple platforms, worrying about missing an important update or having to double back. Attorneys and clients can send messages directly through your firm’s app or portal, ensuring every exchange is documented and easy to reference.
This centralization not only streamlines internal workflows but also gives clients peace of mind, knowing they have a single, reliable source for all case-related information or a place they know their lawyer will respond to their inquiry.
Secure, Real-Time Access to Case Information
Clients want to feel “in the know” about their cases, and CaseLocker delivers just that. Through your firm’s secure client portal, clients can log in at any time to check their case progress(or as much of the case YOU want your client to see…), check news about the ongoing litigation, view important dates, and upload pertinent documents quickly. This self-service capability means clients don’t have to wait for a callback or sift through old emails—they have instant, on-demand access to the information they are looking for. They also are less likely to forget to upload their proof of insurance, or that doctor bill because they’re always being reminded on the firms app!
The portal can be customized to display the most relevant details for each case type, ensuring your clients always see what you think is most important.
Automated Updates and Mass Notifications
Keeping clients informed is a necessary evil, but manually sending updates, personally calling each client and reading individual emails or texts takes up a huge chunk of your staff’s time. CaseLocker’s automated update and notification system changes the game. You can easily set up the platform to send mass updates to hundreds or even thousands of clients at once—perfect for mass torts, class actions, or any large volume single event firms.
Automated notifications can be delivered via push notifications on your firm’s mobile app, text message, and email, ensuring clients never miss a critical update. Whether it’s a change in case status, a new deadline, a reminder to upload their weekly doctor visit, or just relevant news, your clients are always in the loop—without your team having to touch the file unnecessarily.
Secure File Exchange and Document Tracking
Sharing sensitive documents through unsecured email or third-party platforms is a risk law firms aren’t willing to take, which is why we know firms hate bringing on new software. CaseLocker’s secure file exchange allows clients to discuss questions or case information and/or upload or view documents directly in your firm’s portal, protected by industry-leading security protocols.
Attorneys can see at a glance which documents have been opened, completed, or are still pending, making it easy to follow up and keep the case moving forward. This real-time tracking reduces the need for follow-up calls and emails, which means you are able to get the information you need quickly, which means you are settling faster.
Your Firm, Your Client’s Experience
CaseLocker offers a firm-branded mobile app and webpage, putting your firm’s name and logo front and center on your clients’ phones. Clients receive secure push notifications, access/upload their files, update requested information and communicate with your team—all from the palm of their hand. The app uses advanced encryption and password-less login for both convenience and security.
This mobile-first approach not only meets modern client expectations but also sets your firm apart as innovative, responsive, and client-focused. Plus, easy branding. How many times have you deleted an app you no longer use?
Structured Data Collection with Custom Forms
Need to collect information from clients? CaseLocker’s built-in form builder lets you create custom forms for everything from intake questionnaires to plaintiff fact sheets, surveys and demographic updates. Clients can fill out forms at their convenience, and the data is automatically saved and organized in their case file.
Automatic reminders ensure clients don’t forget to complete important forms, and you can track their progress in real time. This reduces double backing and improves the accuracy of your records.
Enhanced Client Satisfaction and Fewer Status Calls
Our firms who use CaseLocker report a significant decrease in status update calls and emails—sometimes by more than 50%—because clients always have up-to-date information at their fingertips or at least something to look at. This proactive, transparent approach builds trust and satisfaction, leading to higher client retention and more referrals. More referrals = more clients = more revenue.
How CaseLocker Makes Sharing Case Updates Effortless
- Centralized messaging: All communications in one secure place.
- Automated notifications: Send updates to one or thousands of clients instantly.
- Secure file sharing: Upload and view documents without security risks.
- Mobile access: Your firm’s app for that extra reminder.
- Custom forms: Collect pertinent data.
- Progress tracking: See at a glance what’s been completed and what’s outstanding.
- Client empowerment: Clients can see case updates, new / passed forms, and messages anytime.
The Modern Standard for Client Updates
Clients expect more from their legal team than ever before. They want transparency, communication, and constant updates on their cases. CaseLocker delivers all this and more, making it the best way to manage clients—no matter the size or complexity of your practice.
Ready to Transform Your Client Communication?
Don’t let outdated communication methods cost you revenue. With CaseLocker, you can provide your clients with the transparency, convenience, and high expectations they want—while saving your staff time and money. Stay ahead, settle faster.
See how CaseLocker can revolutionize your client communication. Schedule a demo today at caselocker.com and take the first step toward a more efficient, client-focused practice. With CaseLocker, you’re not just keeping up—you’re leading the way in legal client service.