Webhooks

Webhooks allow you to set up automatic notifications to a third-party service when something changes in CaseLocker.

CaseLocker also introduces support for Zapier (App pending approval) – with automatic webhook management for your Zaps.

There are currently 4 types of events that can trigger a webhook:

• New Inbound Message
  When a new message from a contact comes in
• New Outbound Message
  When a new message to a contact is sent
• New Contact File Upload
  When a Contact uploads a file to their profile
• Form Status Change
  When a form changes it’s status

To manage your webhooks, select the settings cog in the top right and choose “My Organization”. Then, select the new “Webhooks” tab to create & manage your webhooks.

There are 4 options you can set when creating a webhook, all are required:

• Description
  Give your webhook an identifiable name
• Webhook URL
  What URL to call when your webhook is triggered
• Trigger
  The event that will trigger your webhook
• Enabled
  Whether your webhook is enabled or not.

Using Zapier?

Zapier automatically creates & manages some webhooks for you, you’ll see Webhooks created with the “Zapier” prefix.

You’ll also see a warning banner letting you know the webhook was created by an integration, and to manage it in Zapier.