CaseLocker was created to help law firms tackle their client management challenges and effectively deliver an outstanding client experience that sets your firm apart. Beyond handling daily operations, increasing profitability, and maintaining compliance, Mass Tort firms cite managing client expectations as their biggest hurdle. Though essential, actively providing clients with updates about their litigation is time consuming and demanding.
Clients have high expectations of the legal services you provide, so it’s vitally important for firms to prioritize finding a solution that will remove friction from their clients journey. Technology is rapidly evolving making it easier than ever for firms to implement affordable digital tools that improve productivity and efficiency without adding additional work.
If you are a firm looking to stay ahead of the curve, improve profitability and not meet but exceed client expectations, it is time to utilize a digital tool like CaseLocker. The importance of quality client service is a direct correlation into your long term success.
Let’s explore how CaseLocker is becoming an indispensable asset for law firms of all sizes.
White-Labeled Mobile App: Real-Estate on your Client’s Phone
Every industry has an app. Implementing a white-labeled mobile app instantly sets your firm up for success. You can spend 500k+ developing your own app or spend $500 a month to use CaseLocker, which provides you a firm-branded mobile app out of the box. In less than 6 weeks, CaseLocker can provide your firm a professional, tech-savvy image without the hefty price tag of custom app development.
The branded app not only enhances your firm’s visibility but also reinforces client loyalty. When clients see your firm’s logo on their phone, it serves as a constant reminder of your services and commitment to their case. Stop losing clients to dual representation!
Easy Setup and Integration
No one wants to deal with implementing a new software that takes time, energy and money. We get it. That’s why CaseLocker is designed to be set up for you to begin using within 48 hours with no additional work from your side. You can start messaging clients, sending case updates, and collecting forms as soon as we import your clients into the system.
Furthermore, CaseLocker is built on an open API, enabling integration with any modern Case Management System or other vendor software. For those looking for quick integrations, CaseLocker also offers a Zapier app for easy plug-and-play functionality. This flexibility ensures that CaseLocker enhances your current workflow rather than disrupting it.
Enhanced Client Satisfaction
Perhaps the most significant benefit of CaseLocker is its impact on client satisfaction. By providing clients with easy access to case information, secure communication channels, and regular updates, CaseLocker helps your firm deliver an exceptional client experience.
Every day your clients experience exceptional service from brands who go above and beyond what it means to be client centric. Online retailers, insurance companies, banks, food delivery services, airlines provide online chat services, secure portals, transparency and real-time text, email and push notification alert updates.
Every day, your client is comparing your legal services to these. With CaseLocker, you can provide an online chat service, case progression updates, and transparency all within a secure portal. Your firm has the ability to remove pain points for their clients that they are no longer accepting. This increased engagement often translates to higher client retention rates and more referrals, helping your firm grow and thrive.
Client Communication Ecosystem
As previously mentioned, communication is the lifeblood of any legal practice. CaseLocker excels in this area by providing a centralized hub for all case-related communications. All emails and texts are captured within CaseLocker, creating a comprehensive record that’s easy to reference. This centralization eliminates the attorney’s frustration of searching through cluttered inboxes or piecing together conversations from multiple platforms.
Moreover, CaseLocker allows you and your client to send messages directly through the platform, streamlining communication and ensuring that all correspondence is properly documented. This feature not only improves efficiency but also enhances accountability and reduces the risk of miscommunication.
Centralized Platform for Communication and Documents
Instead of using traditional methods of obtaining data from clients, like printing documents and mailing them, clients can upload pertinent documents directly to their client portal. CaseLocker offers a protected channel, eliminating the need for unsecured email attachments or third-party file-sharing services. This not only protects sensitive information but also simplifies the document collection process.
Your team can track the progress of each form or document, seeing which have been opened, completed, or are still pending. This real-time tracking reduces follow-up calls and emails, saving time for both your staff and clients.
Firms see a 51% decrease in calls when clients have up to date and accurate case information. By scheduling key reminders and tasks too, clients will know when they need to supply a document, signature, details, or evidence.
Custom Form Builder
CaseLocker’s built-in form builder allows you to create custom forms for data collection. Providing self-service, custom forms enables you to easily request additional information, maintain accurate client information or records, gather testimonials, and improve visibility on what the client has or hasn’t provided.
Use our form builder to send retainers, plaintiff fact sheets, declaration forms, gather demographic updates and so much more.
Automated Updates
Keeping clients informed is essential, but it can be time-consuming. CaseLocker solves this problem with automated updates. You can set up the system to automatically send updates about case progress, upcoming deadlines, or relevant news articles directly to the client via text, email and app notifications.
These automated updates significantly reduce the number of status inquiries your firm receives, freeing up your staff to focus on more critical tasks. Clients appreciate the proactive communication, which enhances their satisfaction and trust in your services.
Progress Tracking
With CaseLocker, you can easily track the progress of cases and tasks. The system provides a clear overview of which documents have been opened, completed, or are still pending. This real-time tracking allows your team to follow up promptly on incomplete items, reducing delays in case progression.
The progress tracking feature also provides valuable insights into your firm’s workflow, helping you identify bottlenecks and optimize your processes for maximum efficiency.
Electronic Signatures
You don’t have time to be waiting for physical signatures because often it can slow down case progression. CaseLocker addresses this issue by offering electronic signature capabilities through integration with DropBox. This feature allows for quick and secure signing of important documents, accelerating case processing times and improving overall efficiency.
Transforming Your Legal Practice with CaseLocker
CaseLocker is more than just a communication tool – it’s a comprehensive solution that transforms how law firms operate and interact with their clients. By providing a client-focused digital tool that improves client services, your firm can engage, retain and grow clients.
In today’s competitive legal landscape, having the right tools can make all the difference. CaseLocker provides the comprehensive solution you need to stay ahead of the curve and deliver exceptional service to your clients. It’s not just about managing cases; it’s about building stronger client relationships and a more successful practice.
Ready to revolutionize your law firm’s operations and client engagement? Experience the power of CaseLocker for yourself. Sign up for a demo today and discover how our innovative features can transform your legal practice. Don’t let outdated processes hold your firm back – let CaseLocker be your partner in achieving legal excellence.
Visit caselocker.com now to schedule your demo and take the first step towards a more efficient, client-focused, and successful law firm. With CaseLocker, you’re not just keeping up with the future of legal practice – you’re leading the way. Don’t wait – the future of legal case management is here, and it’s time for your firm to embrace it.